At JJ Fresh Fish, we are committed to providing our customers with fresh, high-quality fish and seafood. Since our products are perishable, we follow a specific refund and cancellation policy to ensure food safety and quality.
1. Order Cancellation
Customers can request cancellation of an order before the order is processed or dispatched.
Once the order has been processed, packed, or dispatched, cancellation may not be possible.
If cancellation is approved, the eligible refund will be processed to the original payment method.
2. Damaged or Incorrect Products
If you receive a product that is:
- Damaged or spoiled
- Different from the product ordered
- Incorrect in quantity
- Not in acceptable condition
please contact JJ Fresh Fish as soon as possible after delivery.
Customers may be requested to provide photographs or videos of the product to help us verify the issue.
3. Refund Eligibility
A refund or replacement may be provided if the issue is verified by our team.
Due to the perishable nature of fish and seafood products, we generally do not accept returns after delivery.
Products must not be consumed or discarded before the issue is reported if evidence is required for verification.
4. Refund Processing
Once your refund request is approved, the refund will be initiated to the original payment method used for the order.
The time taken for the amount to reflect in your account may depend on your bank, payment gateway, or card provider.
5. Non-Refundable Situations
Refunds may not be provided in cases where:
- The customer changes their mind after delivery.
- The product has been improperly stored after delivery.
- The issue is reported after an unreasonable delay.
- The customer provides an incorrect delivery address or contact information.
- The customer is unavailable to receive the order.
- The product has been consumed or disposed of before the complaint is verified.
6. Delivery Issues
If an order cannot be delivered due to an incorrect address, unavailable recipient, or other customer-related reason, additional delivery charges may apply for a re-delivery, where applicable.
7. How to Request a Refund
To request a refund, replacement, or report an issue with your order, please contact JJ Fresh Fish through the contact details provided on our website.
Please provide:
- Order ID
- Customer name
- Registered mobile number
- Details of the issue
- Photos/videos of the product, if applicable
Our team will review the request and respond as soon as possible.
8. Policy Updates
JJ Fresh Fish reserves the right to modify or update this Refund & Cancellation Policy at any time. Any changes will be published on this page.