Welcome to JJ Fresh Fish. By accessing or using our website and placing an order for our products, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before using our website or purchasing our products.
1. About Our Products
JJ Fresh Fish provides fresh fish and seafood products for customers. Product availability, size, weight, appearance, and pricing may vary depending on daily availability and market conditions.
We make every reasonable effort to ensure that the products displayed on our website are accurately described.
2. Orders
Customers can place orders through the available ordering options on our website.
An order is considered confirmed only after JJ Fresh Fish accepts the order.
We reserve the right to cancel or reject an order due to:
- Product unavailability
- Incorrect customer information
- Delivery limitations
- Technical issues
- Pricing or listing errors
- Other circumstances beyond our reasonable control
3. Product Availability
Fresh fish and seafood are perishable products and availability may change daily.
If a selected product is unavailable after an order is placed, we may contact the customer regarding an alternative product, quantity adjustment, or refund, as applicable.
4. Pricing
All product prices displayed on the website are subject to change without prior notice.
JJ Fresh Fish reserves the right to correct any pricing or product information errors. If an order has been placed with an incorrect price, we may contact the customer before processing the order.
Any applicable delivery charges or other additional charges will be communicated to the customer.
5. Payment
Customers must provide accurate payment and billing information while placing an order.
Where online payment is available, payments are processed through the applicable payment gateway. JJ Fresh Fish does not store sensitive card or banking information unless specifically required and permitted by applicable regulations.
An order may not be processed until payment is successfully received, where advance payment is required.
6. Delivery
We make reasonable efforts to deliver orders within the estimated delivery time provided at the time of ordering.
Delivery times may vary depending on:
- Location
- Traffic conditions
- Weather
- Product availability
- Order volume
- Other unforeseen circumstances
Customers are responsible for providing a correct delivery address and an active contact number.
7. Freshness & Product Quality
JJ Fresh Fish takes reasonable care in handling, packing, and delivering fresh fish and seafood products.
Customers should inspect the products promptly after delivery and store them appropriately according to food-safety requirements.
If you receive a product that appears damaged, spoiled, incorrect, or otherwise unacceptable, please contact us as soon as possible with the relevant order details and supporting photographs or videos where required.
8. Cancellation & Refunds
Cancellation and refund requests are subject to our Refund & Cancellation Policy.
Because fish and seafood are perishable products, returns may not be accepted after delivery except where permitted under our applicable policy.
9. Customer Responsibilities
Customers agree to:
- Provide accurate name, address, phone number, and order details.
- Be available to receive the order.
- Provide appropriate storage of products after delivery.
- Use the products responsibly and in accordance with applicable food-safety practices.
- Not misuse the website or ordering system.
10. Website Usage
Customers must not use this website for any unlawful or unauthorized purpose.
You must not attempt to:
- Damage or disrupt the website.
- Gain unauthorized access to website systems.
- Upload malicious software or harmful content.
- Copy or misuse website content without permission.
Use the website for fraudulent activities.
11. Intellectual Property
All website content, including text, logos, images, graphics, designs, trademarks, and other materials belonging to JJ Fresh Fish or its licensors, is protected by applicable intellectual-property laws.
No part of the website may be copied, reproduced, modified, distributed, or used commercially without prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment gateways, delivery services, maps, analytics, or other external platforms.
Use of such services may be subject to the respective third party's terms and policies.
13. Limitation of Liability
JJ Fresh Fish will make reasonable efforts to provide accurate information and reliable services. However, we shall not be responsible for delays, interruptions, product unavailability, technical problems, or circumstances beyond our reasonable control.
To the extent permitted by applicable law, JJ Fresh Fish shall not be liable for indirect or consequential losses arising from the use of our website or services.
14. Privacy
Your use of our website may involve the collection and processing of certain personal information. Such information will be handled in accordance with our Privacy Policy.
15. Changes to These Terms
JJ Fresh Fish reserves the right to update or modify these Terms & Conditions at any time.
Any changes will be published on this page. Customers are encouraged to review this page periodically.
16. Contact Us
If you have any questions regarding these Terms & Conditions, orders, products, or services, please contact JJ Fresh Fish through the contact details provided on our website.